Terms & Conditions

Last updated: December 2, 2024

1. Delivery Policy

Delivery Timeline

Services are delivered based on the purchased package or signed agreement. Factors that affect turnaround times include service complexity and scope, speed of feedback, order date/project volume, and accuracy of initial requirements.

What Counts as "Delivered"?

Delivery is treated as complete when all agreed deliverables are finished per project scope, final files are shared in agreed formats, and work meets the outlined standards.

Cancellations Before Delivery

Refund eligibility for cancellations before delivery depends on the amount of work finished, terms in the agreement/package, and the standard refund policy (Section 3).

2. Payment Policy

Monthly Packages

Full payment in advance is required for work to start. Ongoing services are billed monthly. Refunds are handled as per Section 3.

Pricing & Invoicing

All prices are exclusive of VAT and applicable taxes, which will be added where required. Cost estimates are indicative and subject to final confirmation after reviewing full requirements.

Additional Work & Rate Changes

Add-on services: Work outside the original quotation (e.g., extra design, development, third-party services) will be billed separately based on the current rate card.

Rate revisions: Hourly or package rates may be updated once per twelve-month period maximum.

Price increase/revision: Requires at least two (2) months' notice before any rate change.

Your options: You can end the contract by providing three (3) months' written notice within two (2) weeks of receiving a price-change notification if you don't accept new rates.

Late Payments

Interest may be charged in line with applicable late payment legislation, calculated daily until paid in full. Services may be temporarily paused. All outstanding amounts become immediately due if the agreement is ended. We may offset amounts owed against amounts we owe you, where legally permitted.

3. Refund Policy

Refund requests are reviewed case-by-case within three (3) months from the purchase date.

3.1 When Refunds May Be Approved:

  • Copyright/Trademark Issues: If the delivered logo is proven to be copied or infringes existing intellectual property.
  • Material Defects: If the final design is clearly defective or significantly different from what was agreed or advertised.
  • Duplicate Orders: For accidentally placed duplicate orders for the same service.
  • Quality Review Required: All refund requests go through internal quality assurance review. If the team confirms the design is defective or unusable as promised, up to 100% of the project fee may be refunded in qualifying scenarios.

3.2 Refund Timelines & Amounts:

  • Before initial concepts delivered: Up to 100% refund minus 10% processing fee.
  • Within 48 hours after receiving initial concepts: Up to 75% refund minus 10% processing fee.
  • Between 48-120 hours after initial delivery: Up to 35% refund minus 10% processing fee.
  • After 120 hours: Generally not available. You are encouraged to contact us to explore fixes and improve the work rather than request a refund.

3.3 Important Project Terms:

  • Inactive Projects: If there is no communication for 30 consecutive days (except pre-agreed extensions), the project may be placed on hold and archived. A £50.00 reactivation fee applies to reactivate archived projects.
  • Concept Approval: Once a concept is approved and revisions requested, the project enters the refinement stage. Standard revision rights apply from this point, and refund rights are generally voided after concept approval.

3.4 When Refunds Are NOT Available:

Refunds are not offered in situations such as:

  • Change of mind after work has started.
  • Excessive revisions (e.g., revising branding guide, color scheme, font selection, adding/removing elements, general participation in large contests/broadcasts).
  • Copyright issues originating from the client's own design or work.
  • Work where the design was created according to the client's submitted brief, files, or instructions.
  • Missing information from the client who fails to submit required briefs or specifications, causing delays or impacting outcomes.

Your Acceptance

By placing an order, making a payment, or using any Webs Orbit services, you confirm that you have read, understood, and agreed to these Terms & Conditions. This policy may be updated, and continued use of services after changes are posted constitutes acceptance of the updated terms.